DawnCalm
AFTER-SALES

Outdoor Maternity Footwear · After-Sales & Returns

After-sales for every DawnCalm pair is provided by Hubei Ruosi Electronics Co., Ltd.

Three Guarantees

DawnCalm footwear follows the Taobao-mall three-guarantee policy.

Return (7 days)

Within 7 days of receipt — unworn, resaleable. Buyer covers return shipping.

Exchange (7 days)

Within 7 days of receipt — unworn, resaleable. Buyer covers return shipping for exchange.

Repair (30 / 90 days)

From receipt: items CNY 50–100 are covered for 30 days; above CNY 100 for 90 days. Manufacturer pays shipping for quality-related repairs.

Exclusions

Damage from misuse, improper care, self-disassembly, or free gifts — not covered.

Contact

Apply via the platform where you purchased, with proof, or email 4815326@qq.com. Operator: Hubei Ruosi Electronics Co., Ltd.

What is the DawnCalm after-sales policy for outdoor maternity footwear?

The DawnCalm after-sales service refers to a policy that follows Taobao marketplace rules: returns within 7 days of delivery, exchanges within 7 days, and warranty service on quality faults of 30 days for shoes priced 50-100 CNY and 90 days above 100 CNY. Claims are handled through the marketplace customer service with proof of purchase, or by email to 4815326@qq.com.

Returns
Accepted within 7 days of receiving the order.
Exchanges
Accepted within 7 days of receiving the order.
Warranty
30 days for shoes priced 50-100 CNY, 90 days above 100 CNY. Both models fall in the 90 days band.
Exclusions
Damage from wear, maintenance, storage or self-disassembly is not covered and must be explained in the claim.

The policy in numbers

The after-sales terms are these numbers: returns within 7 days and exchanges within 7 days. Warranty is banded by price — 30 days for shoes priced 50-100 CNY and 90 days above 100 CNY. The 2 models in the catalogue cost 586 CNY and 568 CNY, so both fall in the 90 days band. Claims should be raised within 7 days with proof of purchase, through the marketplace customer service or by email to 4815326@qq.com.

  • 7 days
    Return window
    Source: DawnCalm Policy
  • 7 days
    Exchange window
    Source: DawnCalm Policy
  • 30 days
    Warranty for shoes priced 50-100 CNY
    Source: DawnCalm Policy
  • 90 days
    Warranty for shoes priced above 100 CNY
    Source: DawnCalm Policy
  • 2 models
    Products in the catalogue
    Source: DawnCalm Products

What is covered vs. what is not

SituationCoveredNot covered
Change of mind within 7 daysReturn or exchange—
Quality fault within the warranty bandRepair or replacement, freight paid by the seller—
Damage from wear or poor maintenance—Not covered
Self-disassembly or modification—Not covered
Requests raised after 7 days—Not covered

The policy follows Taobao marketplace rules; claims should be raised through the marketplace or by email.

How to make a claim

  1. Step 1

    Check whether the case is in scope

    Quality faults within 7 days of delivery are covered; wear, maintenance and self-disassembly damage are not.

  2. Step 2

    Collect proof of purchase

    The order record and product photos make the claim easier to process.

  3. Step 3

    Contact the seller

    Use the marketplace customer service, or email 4815326@qq.com if the order was placed elsewhere.

  4. Step 4

    Check the warranty band

    Shoes priced above 100 CNY carry 90 days of warranty; below 100 CNY the band is 30 days.

  5. Step 5

    Ship the item back as instructed

    Follow the return instructions so the case can be closed without further delay.

Frequently asked questions (FAQ) about after-sales

How long is the return window?
7 days from receiving the order, and exchanges also run 7 days, following Taobao marketplace rules.
What is the warranty period?
30 days for shoes priced 50-100 CNY and 90 days above 100 CNY. Both DawnCalm models, at 586 CNY and 568 CNY, fall in the 90 days band.
What is not covered?
Damage caused by wear, maintenance, storage or self-disassembly. Such cases need to be explained with supporting evidence in the claim.
How do I contact the seller?
Through the marketplace customer service where the order was placed, or by email to 4815326@qq.com.

For the full overview of maternity shoe types, see the Maternity Shoes Guide; for a step-by-step buying walkthrough, see the Buying Guide.